What Are Script Sets?

A script set in Appointment Aid is a group of 1 Phone reminder recording, 1 sms text message script, and 1 email script. You can now create multiple sets with custom messages in each reminder for any scenario you can think of. In the past all accounts only had 1 script set containing 1 phone, sms, and email reminder script. With multiple script sets, you can now perform actions such as “patient reactivation” and more. All you have to do to get started is head over to the scripts page in your account. You will be able to create new sets, duplicate current sets, edit, and delete. To apply a script set to an appointment, all you have to do is select the script set from a drop down box when you are scheduling you appointment like normal.

Things to note:
- When you delete a custom script set, all appointments scheduled with that script set will revert to your default script set immediately.
- When you create a new script, it will be originally based off of the system wide default Appointment Aid scripts.
- When you click the “reset to default” button within a custom script, it will reset it to the system wide default Appointment Aid script for that script type.

We are very excited to continually release new features that our customers request. Please don’t hesitate to let support know of any features you’d like to see added to Appointment Aid in the future. We look forward to hearing from you!

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What are Reminder Timing Profiles?

Reminder timing profiles are custom settings you can apply to each appointment you create. Lets say that you don’t want your appointment reminders to be sent out before 12pm on Sundays. Previously the only option you had was to set your reminder timing settings for ALL of your appointments to 12pm the day before scheduled appointments. But no one wants to do that!

Now with custom reminder timing profiles you can create custom timing settings that you can apply to individual appointments. Each appointment that you schedule can have 2 of each kind of reminders sent out to your clients. You can now completely control when your clients will receive their appointment reminders. Once you have created and saved your appointment reminder timing profiles, you can apply it to new (or existing) appointments during creation or when editing them.

We are very excited for the addition of this new feature as it unlocks another higher level of customization to our service. Whether you’re making custom reminder timing profiles for each client or each day, it’s all possible now.

As always we are open to any new feature suggestions so please don’t hesitate to contact us and inform us of changes/additions you’d like to see within our service.

Thanks!

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Now let’s flip that situation around. You’re a customer and a service provider schedules you an appointment at 3pm. They send you an sms appointment reminder at 3pm the day before. You show up to your appointment at 2:55pm, 5 minutes early. It’s now 3:10pm and you’re still waiting in the waiting area for your appointment to start. 3:15pm rolls around and you’re starting to wonder if the business forgot about you. By 3:25pm you’re pretty angry that you showed up on time for your appointment when your service provider can’t do the same. You’re now in a bad mood, and way more likely to have a bad experience with that business just because you’re already angry before your appointment even starts.

It happens way more often than you might think:

How often do you put a sour taste in a customer’s mouth before even beginning their appointment? In 2014 where there are always 50 other competitors doing what you do, customer relationships is what can set you apart from the rest. Don’t damage a relationship before it starts. Think about it.

The post Why YOU Should Always Be On Time appeared first on Appointment Aid Blog.

Thanks for checking us out! In the mean time, if you own an appointment based business, you need to check out our appointment reminder service. Click here to see what Appointment Aid can do for your business.

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